Responsible for managing Operation Supervisors, Coordinators and Dispatchers in all aspects of operations
Responsible for communication with clients during assignments, preparation and distribution of updates and preparation, review and issuance of final reports
Principal contact for the company’s customers
Takes the lead in investigating customer complaints and non-conformances
Responsible for ensuring that company policy is followed by all direct reports
Expected to represent the company at industry functions, engage in marketing activities with existing and potential customers
Work closely with Administrative staff or Branch Manager in ensuring timely and accurate invoicing of all jobs.